Getting started
How do I get access to FirmaSys?
FirmaSys is used by invitation. An administrator of your organization invites you by email; open the invitation and create your account or sign in. If your organization is not on FirmaSys yet, contact us.
Where do I use FirmaSys?
On the web at app.firmasys.com, and on iPhone with the FirmaSys app. Your conversations and schedules are the same everywhere.
I belong to more than one organization.
Switch between them in the app under Settings, Switch organization, or from the menu on the web.
Secure messaging
What is the recovery code?
When you set up secure messaging, FirmaSys creates your encryption keys on your device and shows you a recovery code. The code is the only way to restore your keys on a new phone or browser. Keep it somewhere safe, such as a password manager. We cannot see it or recover it for you.
I lost my recovery code or my phone.
If you are still signed in on another device, you can create a new recovery code there. If you have no signed-in device and no recovery code, you can set up new keys: new messages will work, but messages sent to your old keys cannot be shown to you any more. Your organization's records still contain them.
Can FirmaSys read my messages?
No. Messages are end-to-end encrypted and signed on the sender's device. Your organization keeps its own records key for compliance; we do not have it. See the privacy policy.
Urgent messages and on call
How do urgent messages work?
Mark a message urgent and choose how quickly it must be acknowledged. Recipients are reminded until they tap Acknowledge. If the deadline passes, the sender is told and can escalate to the backup on call.
Who appears on call?
The people assigned to a shift running now in each schedule, with the backup when there is one. Schedulers manage the calendars on the web.
Notifications and your phone
I am not getting notifications.
On iPhone, check Settings, Notifications, FirmaSys, and allow notifications (and Time Sensitive notifications for urgent messages). Notifications never include message content; open the app to read.
How do I lock the app with Face ID?
In the app, go to Settings and turn on Lock with Face ID.
How do I delete my account?
In the app, go to Settings, Delete my account, or contact us. Your organization may keep its own records of past communications.
Contact us
For help with your account, start with your organization's FirmaSys administrator. For everything else, including bringing your organization to FirmaSys:
Email: [email protected]
We answer within one business day.
Orient Innovations · FirmaSys